Strategy and material themes diagram
|
Strategic priorities |
Indicators with a quantitative target value |
Results |
Objectives |
Risk factors |
Result/ prospects |
Contribution to global objectives |
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|
Themes |
Material topics |
KPI |
Achieved in 2024 |
2024 |
2025 |
Risks |
Social impact |
SDG |
|
A responsible and comfortable journey |
Operational performance |
Punctuality for passengers (with a 5-minute margin) on the main rail network |
89.4% |
88.9% |
91.5% |
Infrastructure / Rolling stock / Cyber / Staff |
Mobility / Travel time |
SDG 9 / SDG 11 |
|
Punctuality for passengers (with a 15-minute margin) on the main rail network |
97.1% |
96.7% |
97.4% |
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|
Punctuality for passengers (with a 5-minute margin) on HSL South |
69.0% |
82.1% |
84.2% |
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|
Seat availability at peak times (HRN) |
94.6% |
94.3% |
95.5% |
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|
Seat availability at peak times (HSL) |
95.0% |
91.2% |
94.9% |
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|
Number of crowded trains at peak times per working week |
88 |
110 |
100 |
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|
User-friendly travel information |
81.4% |
65.0% |
68.5% |
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|
Customer satisfaction |
General customer satisfaction with the domestic main rail network |
not yet known |
7.3 |
7.5 |
Infrastructure / Rolling stock / Staff / Cyber |
-- |
-- |
|
|
General customer satisfaction with HSL South services |
not yet known |
7.2 |
7.4 |
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|
Reputation (RepTrak score) |
62.3 |
64 |
-- |
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|
Travelling and working in safety |
Customer satisfaction with public safety |
not yet known |
7.7 |
7.9 |
Public safety |
Health and safety |
SDG 8 |
|
|
SPADs where danger point has been reached |
5 |
0 |
-- |
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|
TRR |
4.6 |
-- |
-- |
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|
Accessibility |
Stations with travel assistance |
100% |
100% |
-- |
Infrastructure |
Mobility |
SDG 10 |
|
|
Focusing on broad mobility services |
Door-to-door journey / Collaborating with stakeholders |
Quality of connections to other carriers |
93.8% |
94.0% |
95.6% |
Infrastructure |
Mobility / Travel time |
SDG 9 / SDG 11 |
|
World-class stations |
Customer satisfaction with stations |
7.2 |
7.2 |
7.2 |
Public safety / Infrastructure / Cyber |
Expenditure |
SDG 11 |
|
|
Sustainable accessibility, nationally and internationally |
International journeys |
Increase in international ticket sales |
10.0% |
-- |
-- |
Infrastructure |
Mobility / Travel time / Environment |
SDG 11 |
|
Sustainable enterprise |
Energy efficiency of traction |
69.6 Wh |
-- |
-- |
Environment |
SDG 7 / SDG 12 / SDG 13 / SDG 15 |
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|
An agile organization |
Attractive and inclusive employership |
% women in senior management positions |
36% |
-- |
-- |
Staff / Psychological absenteeism |
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|
% with a score >8 for working at NS |
64% |
80% |
-- |
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|
Innovation |
Perception of NS as an innovative company (RepTrak score) |
58.1 |
60 |
-- |
Infrastructure / Cyber security |
Expenditure |
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|
Financially healthy organisation |
Revenue (in € million) |
3,702 |
-- |
-- |
Revenue / Costs |
Expenditure |
SDG 8 |
|
|
Investments (in € million) |
487 |
-- |
-- |
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