NS provides a broad range of services that go beyond trains. In all our activities, the primary focus is on our passengers. Our more than @21,000 employees work hard on this focus every day.

NS invests in the purchase, overhaul and upgrading of trains. Proven technology, sustainability and convenience for passengers are given the highest priority.

NS raised awareness of the social problem of aggression in public transport across the Netherlands in 2024. We did this in response to a violent incident on 13 April that crossed a line.

In the value creation model, we describe our key resources, such as people, trains and technology. We explain how we create value with those resources, through our business activities.