• Annual report 2023
  • Mijn verslag 0
    NS.nl

Content menu, selecting an article item reloads the page.

  • About NS
    • Foreword by the CEO
    • Profile of NS
    • Our trains
    • Dilemmas
    • How NS adds value to society
  • Trends, developments and strategy
    • Trends and developments
    • Our strategy
    • Main rail network franchise 2025–2033
    • Innovations
  • Our activities and ‍achievements in the Netherlands
    • Overview of franchise indicators
    • Customer satisfaction
    • Accessibility
    • Operational performance
      • Punctuality
      • Seat availability
      • User-friendly travel information
      • Withdrawal of trains from the timetable
      • Collaboration in the context of scheduled and unscheduled withdrawals
      • International connections
      • 2024 timetable: 1,800 additional trains
    • Door-to-door journeys
      • Quality of NS connections to other carriers
      • Seamless travel
      • Ease of payment in public transport
    • Stations and their environment
      • Sustainable real estate 
      • Stations undergoing renovations
      • Development of station areas
      • The station experience
      • Retail at the station
      • Collaboration with our partners
    • Travelling and working in safety
      • Public safety
      • Occupational safety
      • Railway safety
      • Corporate Security
      • Cyber security
    • NS as an employer
      • NS as an employer
      • Recruitment
      • Diversity and inclusion
      • Learning at NS
      • Careers
      • Industrial relations and employment conditions
      • Staff satisfaction
      • A healthy organisation and absences due to sickness
      • Leadership at NS
      • Organisational culture, integrity and compliance
  • Our sustainability performance
    • Our sustainability performance
    • Zero-emission operations
    • Circular operations
    • Green enterprise
    • NS: a sustainable brand
    • Sustainable procurement
    • SDGs
  • Our activities and achievements abroad
    • Abellio
    • Abellio in Germany
  • Financial performance
    • Finances in brief
    • Financial results
    • Cash flows and financial position
    • Looking ahead
    • Taxes
  • NS Group
    • Report of the Supervisory Board
      • Personal details – Supervisory Board
      • Executive Board remuneration report
      • Personal details – Executive Board
    • Corporate governance
    • Risk management
    • Dialogue with our stakeholders in the Netherlands
      • Strategy and material themes diagram
      • Our performance in a wider context
      • Notes on the material themes
    • Statement by the Executive Board
    • About the scope of this report
    • Scope and reporting criteria
    • GRI content index
  • Financial statements
    • Geconsolidated financial statements
      • Consolidated income statement 2023
      • Consolidated statement of comprehensive income for 2023
      • Consolidated balance sheet as at 31 December 2023
      • Consolidated cash flow statement for 2023
      • Consolidated statement of changes in equity
      • Notes to the 2023 consolidated financial statements
      • Section 1 General information and material accounting policies
      • Sectie 2 Result for the year
      • Sectie 3 Non-current assets and investments
      • Sectie 4 Working capital
      • Sectie 5 Financing, financial risk management and financial instruments
      • Sectie 6 Other notes
    • Company financial statements
      • Company balance sheet as at 31 December 2023
      • Company income statement 2023
      • Accounting policies applied for the financial statements
      • Notes to the company balance sheet and income statement 2023
    • Other information
      • Independent auditor’s report and assurance report
    • NS 10-year summary
    • List of definitions

Our sustainability performance

Travelling on an NS train is carbon neutral: since 2017, all our trains have been powered by 100% green electricity from Dutch and Swedish wind farms that generate power almost exclusively for NS.

Zero-emission operations

NS aims for its operations to be entirely fossil-free by 2040. This means we will use green electricity at all times of the day and every day of the week for running our trains as well as for our buildings and offices.

Circular operations

For NS, circular operations mean minimising the use of primary raw materials, maximising the use of our own materials and not creating any waste.

Green enterprise

At and around stations across the Netherlands, we maintain and improve 65 hectares of green space together with ProRail:

NS: a sustainable brand

In 2023, NS dropped from 8th to 12th in the list of brands perceived as making a positive contribution to solving problems in society (source: Monitor Merk & Maatschappij, 2023, B-open, Marketresponse).

Sustainable procurement

Every year, NS purchases goods and services worth an average of €1.2 billion. In 2023, we had ties with over 2,800 suppliers in 24 countries. 80% of our total procurement is from 100 suppliers.

SDGs

The SDGs (Sustainable Development Goals) are 17 goals formulated by the United Nations to build a better world by 2030. NS contributes to these goals and has included them in its sustainability strategy.

Downloads
  • Halfjaarbericht 2024 (new window)

  • Half year report 2024 (new window)

  • Jaarverslag 2023

  • Annual report 2023

  • Halfjaarbericht 2023

  • Half year report 2023

  • Definities Vervoerconcessie 2023

  • Jaarverslag 2022

  • Annual Report 2022

  • Jaarverslag 2021

  • Annual Report 2021

  • Jaarverslag 2020

  • Annual Report 2020

  • Jaarverslag 2019

  • Annual Report 2019

Contact
  • Contact (new window)

  • Corporate website (new window)

Archive
  • Website Annual Report 2022 (new window)

  • Website Annual Report 2021 (new window)

  • Website Annual Report 2020 (new window)

  • Website Annual Report 2019

About this website
  • Copyright

  • Colophon

  • Privacy

  • Cookies

  • Accessibility

  • Disclaimer (new window)

Social media
  • twitter
  • youtube
  • facebook
  • linkedin