• Annual report 2023
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    NS.nl

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  • About NS
    • Foreword by the CEO
    • Profile of NS
    • Our trains
    • Dilemmas
    • How NS adds value to society
  • Trends, developments and strategy
    • Trends and developments
    • Our strategy
    • Main rail network franchise 2025–2033
    • Innovations
  • Our activities and ‍achievements in the Netherlands
    • Overview of franchise indicators
    • Customer satisfaction
    • Accessibility
    • Operational performance
      • Punctuality
      • Seat availability
      • User-friendly travel information
      • Withdrawal of trains from the timetable
      • Collaboration in the context of scheduled and unscheduled withdrawals
      • International connections
      • 2024 timetable: 1,800 additional trains
    • Door-to-door journeys
      • Quality of NS connections to other carriers
      • Seamless travel
      • Ease of payment in public transport
    • Stations and their environment
      • Sustainable real estate 
      • Stations undergoing renovations
      • Development of station areas
      • The station experience
      • Retail at the station
      • Collaboration with our partners
    • Travelling and working in safety
      • Public safety
      • Occupational safety
      • Railway safety
      • Corporate Security
      • Cyber security
    • NS as an employer
      • NS as an employer
      • Recruitment
      • Diversity and inclusion
      • Learning at NS
      • Careers
      • Industrial relations and employment conditions
      • Staff satisfaction
      • A healthy organisation and absences due to sickness
      • Leadership at NS
      • Organisational culture, integrity and compliance
  • Our sustainability performance
    • Our sustainability performance
    • Zero-emission operations
    • Circular operations
    • Green enterprise
    • NS: a sustainable brand
    • Sustainable procurement
    • SDGs
  • Our activities and achievements abroad
    • Abellio
    • Abellio in Germany
  • Financial performance
    • Finances in brief
    • Financial results
    • Cash flows and financial position
    • Looking ahead
    • Taxes
  • NS Group
    • Report of the Supervisory Board
      • Personal details – Supervisory Board
      • Executive Board remuneration report
      • Personal details – Executive Board
    • Corporate governance
    • Risk management
    • Dialogue with our stakeholders in the Netherlands
      • Strategy and material themes diagram
      • Our performance in a wider context
      • Notes on the material themes
    • Statement by the Executive Board
    • About the scope of this report
    • Scope and reporting criteria
    • GRI content index
  • Financial statements
    • Geconsolidated financial statements
      • Consolidated income statement 2023
      • Consolidated statement of comprehensive income for 2023
      • Consolidated balance sheet as at 31 December 2023
      • Consolidated cash flow statement for 2023
      • Consolidated statement of changes in equity
      • Notes to the 2023 consolidated financial statements
      • Section 1 General information and material accounting policies
      • Sectie 2 Result for the year
      • Sectie 3 Non-current assets and investments
      • Sectie 4 Working capital
      • Sectie 5 Financing, financial risk management and financial instruments
      • Sectie 6 Other notes
    • Company financial statements
      • Company balance sheet as at 31 December 2023
      • Company income statement 2023
      • Accounting policies applied for the financial statements
      • Notes to the company balance sheet and income statement 2023
    • Other information
      • Independent auditor’s report and assurance report
    • NS 10-year summary
    • List of definitions

Report of the Supervisory Board

Operational challenges, staff shortages and negotiations on a new main rail network franchise were among the key issues on the Supervisory Board’s agenda in 2023.

Corporate governance

NV Nederlandse Spoorwegen is a public limited company under Dutch law. Its registered office is in Utrecht. NV Nederlandse Spoorwegen is the holding company of NS Groep N.V. NS is a state-owned company.

Risk management

Our business operations involve a number of uncertainties. Risk management is all about targeting uncertainties that could impede the achievement of the strategic objectives.

Dialogue with our stakeholders in the Netherlands

In addition to daily contact with passengers, NS maintains close relations with many different partners and stakeholders.

Statement by the Executive Board

The Executive Board is of the opinion that the risk management and internal control systems concerning the financial reporting risks in the year under review functioned satisfactorily and give a reasonable degree of assurance that the financial

About the scope of this report

NS is a company based in the Netherlands and has a single, Dutch shareholder, the Dutch State.

Scope and reporting criteria

In the annual report, NS presents its operational and financial performance and the associated social aspects with the highest possible degree of integration.

GRI content index

N.V. Nederlandse Spoorwegen heeft in overeenstemming met de GRI standaarden gerapporteerd over de periode 1 januari 2023 tot en met 31 december 2023.

Downloads
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  • Jaarverslag 2023

  • Annual report 2023

  • Halfjaarbericht 2023

  • Half year report 2023

  • Definities Vervoerconcessie 2023

  • Jaarverslag 2022

  • Annual Report 2022

  • Jaarverslag 2021

  • Annual Report 2021

  • Jaarverslag 2020

  • Annual Report 2020

  • Jaarverslag 2019

  • Annual Report 2019

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