Corporate security
Protecting property and resources
NS protects property and creates a safe working environment for employees. NS offices, workshops, warehouses, maintenance facilities and closed sections of stations are protected from two Security Control Centres (SCCs) in Amsterdam and Utrecht. This is done remotely with cameras, intercom and alarm systems, sensors and access control. We connected 15 new locations to the SCCs in 2024.
Combating graffiti
We made an extra investment in combating graffiti on trains in 2024 through better internal and external cooperation, deployment of specially trained dogs, more sensors, improved camera systems and the use of more and improved data. Our anti-graffiti approach proved successful, with 29.8% less graffiti sprayed last year compared to 2023.
Security awareness
We worked hard to increase security awareness in 2024. Through a special campaign at regional offices and within various maintenance companies, we made employees aware of the importance of actions such as visibly wearing NS ID, escorting visitors and safely storing information. In addition, we coordinate regularly with ProRail to jointly improve the security of private premises such as yard tracks.
New legislation
NS prepared last year for the introduction of the new Critical Entities Resilience Act (WWKE). This is a Dutch translation of the European Critical Entities Resilience (CER) directive, which came into force in early 2025. The departments involved have taken a number of associated measures, including risk assessments of 13 critical NS locations. We also analysed the current situation with regard to physical security of technical IT rooms.
Terrorism and extreme violence
NS is always alert to terrorism and other forms of serious and extreme violence. At various stations, we conducted frequent small-scale exercises in responding to suspicious and threatening situations. Quarterly inspections were also carried out of organisational measures taken by NS in the context of serious and extreme violence.
We paid extra attention to foreign threats to railway security in 2024. This issue has grown in relevance due to factors such as geopolitical developments, sabotage and espionage activities in Europe.
We also performed a new risk analysis of internal security risks in 2024. As part of this process we carried out screenings, conducted internal investigations and examined additional measures to better manage the risk of foreign threats.
Eurostar security
In order to run the Eurostar, we have to meet the security requirements set by the Channel Tunnel Authority. At Amsterdam Central and Rotterdam Central stations, we perform security checks of all passengers and their baggage, as well as our own employees.
The Eurostar terminal in Amsterdam has been closed since 15 June 2024 due to renovations to allow for future growth. The closure of the current Eurostar terminal in Amsterdam means that it is not possible to run direct trains to London St. Pancras International for the time being. We therefore did not carry out any Eurostar security check activities for the rest of 2024. A transfer takes place at Brussels South-Midi station along with the corresponding security checks. Passengers will be able to use the new UK terminal at Amsterdam Central from 10 February 2025. Direct trains to London will also resume on this date.