Operational performance

Train passengers travelling to the Olympic Games in Paris were escorted in style at Rotterdam Central Station.

Improving performance was a major concern in 2024. Rail passengers experienced considerable inconvenience in 2023, and in the autumn in particular, due to delays and crowded trains. To address the root causes of the poor performance, an action plan for the improvement programme under the 'Reliably Better' concession management strategy was sent to the House of Representatives on 16 July 2024. The measures set out in this plan had a positive impact on various aspects of our operational performance. At the same time, we realise that our performance in 2024 was far from optimal. This was due to speed limits, the number of service interruptions resulting from works and the challenge of recruiting sufficient technical staff. Thanks to our efforts, including through the improvement programme, almost all minimum values were achieved in 2024. 

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