Staff satisfaction

Every two years, NS conducts a staff satisfaction survey. NS carried out a survey among all its employees in 2024. The structure for the staff satisfaction survey changed this year, with it now being organised as a programme. The survey will be carried out across the organisation over an 18-month period and will measure a number of themes. We will use data analysis to identify key themes that we will address. Two ‘staff satisfaction survey checks’ will measure whether employees have noticed any positive changes in these areas. Where necessary and relevant, we can carry out in-depth research. After the two checks, another organisation-wide staff satisfaction survey will take place. Managers will engage with employees about the results of the survey and the checks. Together, they will decide what they will continue to do in relation to the selected themes and what they will do differently. 

A record number of colleagues completed the staff satisfaction survey in 2024: as high as 70% (compared to 60% in 2022). In 2024, 64% of these colleagues rated working at NS as 8 out of 10 or higher. This is an increase of 20% (compared to the 2022 staff satisfaction survey).