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Public safety 

The past few years have seen a noticeable increase in aggressive behaviour, asylum-seeker issues, sexually transgressive behaviour, weapons possession, people with mental health needs and polarisation in society.

Punctuality on the main rail network and high-speed line 

The year started with low punctuality scores due to high-impact works, track subsidence in Zeeland and low train availability. We also faced stricter speed limits on the HSL due to construction defects in viaducts and bridges.

Quality of NS connections to other carriers 

This performance indicator is strongly related to the arrival punctuality of NS trains and is characterised by the same developments and drivers as the Punctuality for passengers KPI.

Railway safety 

There were 101 railway safety incidents and 22 accidents in 2024.

Recruitment

NS continued to recruit on a large scale in 2024. The number of colleagues needed remained more or less unchanged: we are currently able to absorb staff departures with new hires in most target groups.

Report of the Supervisory Board

It was a turbulent year – for passengers, for employees, for the Executive Board (EB) and certainly for the Supervisory Board (SB). As stewards of the organisation, we also want to close each year with an NS that is a little bit better.
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