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Customer satisfaction

To provide a high-quality passenger experience, three core needs of passengers must be satisfied: they must feel that they have control over their journey, are free to make their own choices and are appreciated.

Cyber security

To ensure it can withstand the increasing cyber threats, NS is continuing to improve the security of its IT (information technology) and OT (operational technology) systems.

Development of station areas

By developing station areas, we are stimulating the use of public transport and reducing pressure on other infrastructure. The focus in station area development is on urban functions such as living, working, recreation and education.

Dialogue with our stakeholders in the Netherlands

In addition to daily contact with passengers, NS maintains close relations with many different partners and stakeholders.

Dilemmas

NS regularly faces dilemmas, both in its daily operations and in developing its plans for the future. We feel it is important to share some of these with the outside world.

Disclaimer

Colofon NS Groep NV statutair gevestigd te Utrecht Handelsregister 301224358

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