• Annual report 2024
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The station experience 

Railway stations are an important link in a passenger’s journey from door to door: As much as 25% of the overall score for the door-to-door journey is determined by the score for the station.

Travelling and working in safety

Travelling and working in safety

<general intro, to follow in January>

Trends and developments

This chapter describes the demographic, economic, socio-cultural, technological, ecological and political developments that influence NS. For our response to these developments, see the chapter entitled Our strategy.

Turnover indexation gap

The risk of the indexation gap widening from 2025 onwards, due to NS not being allowed/able to raise fares in line with inflation and not being compensated for this, or only in part.

Use of public transport bicycle

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