Accessibility
Travel assistance at all stations
NS also took steps in 2025 to make train travel easier for everyone. For example, travel assistance was extended to Hoogkarspel and Bovenkarspel-Grootebroek stations, where it had not previously been possible due to conditions on the platform. We now offer travel assistance at all stations where NS stops. In addition, ProRail made up-to-date lift information available from last year, leading to better travel information. NS informed passengers with disabilities more actively, including through the largest accessibility fair in the Netherlands. Travel information is now also available in Dutch Sign Language via Steffie.nl. For special secondary education, NS also offered the TreinTrainPakket last year to teach young people how to travel by train. This will include the use of a VR game.
Dark mode for displays
In 2025, we introduced dark mode on the information screens at our stations. This means that the screens are often more energy-efficient and more legible: it is easier on the eyes. Making our digital tools a lot more user-friendly and sustainable.