Our operations

The 'Our operations' section explains how we conducted our day-to-day operations in 2025. We start by describing our concession indicators, which include punctuality, seat availability, crowded trains and travel information. We then go on to discuss influencing factors and the measures we took to deal with them. In this section, we also focus on our trains, safe travel and work, rail safety, public safety, cyber and physical security, accessibility and our efforts in relation to customer service and webcare.