Who we do it for: our passengers

We provide around 1.1 million journeys every day. In doing so, we play a role in the lives of hundreds of thousands of passengers. Some occasionally use our services, while for others we are a regular part of their working day. We take them to school, to friends and to their grandchildren. To events, work and holiday destinations.

We are happy with them. And they are often happy with us, but sometimes not. Because not every journey goes as planned. That is why we are constantly monitoring our passenger experience. We asked six passengers to look back on their year with NS. You can read their stories on the following pages.