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De Nederlandse Spoorwegen - de NS Groep N.V. - vindt het van essentieel belang dat de persoonlijke gegevens van haar klanten en relaties met de grootst mogelijke zorgvuldigheid worden verwerkt en beveiligd:ns.nl/home/privacy.
NS provides a broad range of services that go beyond trains. In all our activities, the primary focus is on our passengers. Our more than 22,000 employees in the Netherlands and abroad work hard on this focus every day.
NS aims to provide a safe travel and work environment where passengers feel happy and employees are able to perform to the best of their ability. Unfortunately, the number of incidents involving aggression against NS staff rose again in 2023.
Passengers attach great importance to reliability of service. This reliability is evidenced by the punctuality of trains. For passenger punctuality, we measure the difference between the scheduled and actual arrival time of the journey.
This performance indicator is closely related to the arrival punctuality of NS trains and is largely affected by the same developments and causes as the Passenger punctuality KPI.
There were 109 railway safety incidents and 16 accidents in 2023.