Digitalisation

The risk that the customer relationship deteriorates and that operational agility fails to improve because we do not realise digitalisation projects.

Insufficient availability of IT personnel and high complexity of IT systems have a negative impact on the acceleration of digitalisation processes.

The most important critical systems in train logistics control have been replaced. The large operational legacy systems, including the travel information system and Data Warehouse systems, are in transition for replacement. The (historical) data has been accessed and archived.
Strategic plan for recruitment of IT personnel and strategic personnel planning.
Internal training programmes for talented data specialists and IT staff have been implemented.
Development of effective target architecture and governance is in place.
Plan for a digital commercial strategy about, among other things, standardising digital distribution channels.
Research and implement new technologies.
Further optimise implemented joint steering (business, IT and Data) on realisation of roadmaps and benefits.