Safety
Safety
Group risk
The risk that NS fails to take adequate measures to prevent safety incidents or does not sufficiently fulfil its duty of care.
Development 2023
NS has 10 safety domains and proactively manages the risks within them. In 2023, the risk management focus was on public safety and cybersecurity. For public safety, the combination of increasing aggression in society and internal staff shortages has resulted in a higher risk profile within this domain.
Control measures
In the area of public safety, NS is working with partners such as ProRail, public bodies, local authorities, the police and other carriers on specific measures. NS depends on other parties in its efforts to solve societal problems. NS is collaborating with relevant government ministries and local authorities.
Staff-related and physical measures. Targeted deployment of Security & Service officers and external security guards. Measures coordinated with NS Stations, ProRail and (local) partners. For example, 100% entry checks, night-time closure of stations and modification of station design are additional measures taken at high-risk stations. This makes it easier to implement targeted actions.