Strategy and material topics diagram
Strategic priorities | Indicators with a quantitative target value | Objectives | Results | Risk factors | Result/prospects | Contribution to global objectives | ||
Themes | Material topics | KPI | 2024 | Objective in 2022 | Achieved in 2022 | Risks | Social impact | SDG |
A responsible and comfortable journey | Operational performance | Punctuality for passengers (with a 5-minute margin) on the main rail network | 91.5% | 88.9% | 91.6% | Infrastructure / Digitisation / Staff shortage | Mobility / Travel time | SDG 9 / SDG 11 |
Punctuality for passengers (with a 15-minute margin) on the main rail network | 97.4% | 96.7% | 97.3% | |||||
Punctuality for passengers (with a 5-minute margin) on HSL South | 84.2% | 82.1% | 82.0% | |||||
Seat availability at peak times (main rail network) | 95.5% | 94.3% | 96.6% | |||||
Seat availability at peak times (HSL South) | 94.9% | 91.2% | 98.0% | |||||
Number of crowded trains at peak times per working week | 100 | 110 | 51 | |||||
User-friendly travel information | 68.5% | 65.0% | 81.7% | |||||
Customer satisfaction | General customer satisfaction with the domestic main rail network | 7.5 | 7.3 | not yet known | Infrastructure / Staff shortage / Digitalisation | -- | -- | |
Overall customer assessment HSL-Zuid services | 7.4 | 7.2 | not yet known | |||||
Reputation (RepTrak) | -- | 64 | 62.9 | |||||
Travelling and working in safety | Customer satisfaction with personal safety | 7.9 | 7.7 | not yet known | Safety | Health and safety | SDG 8 | |
SPADs where danger point has been reached | -- | 0 | 4 | |||||
TRR | -- | -- | 4.0 | |||||
Accessibility | Stations with travel assistance | -- | 88.0% | 89.0% | Infrastructure | Mobility | SDG 10 | |
Focusing on broad mobility services | Door-to-door journey / Collaborating with stakeholders | Quality of connections to other carriers | 95.6% | 94.0% | 95.5% | Infrastructure | Mobility / Travel time | SDG 9 / SDG 11 |
World-class stations | Customer satisfaction with stations | -- | 7.2 | 7.3 | Safety / Infrastructure / Digitalisation | Expenditure | SDG 11 | |
Sustainable accessibility, nationally and internationally | International journeys | Increase in international ticket sales | -- | -- | 6.0% | Infrastructure | Mobility / Travel time / Environment | SDG 11 |
Sustainable enterprise | Energy efficiency of traction | -- | -- | 83.8% | Non-compliance | Environment | SDG 7 / SDG 12 / SDG 13 / SDG 15 | |
An agile organisation | Attractive and inclusive employership | % women in senior management | -- | -- | 37% | |||
% working at NS higher than a 7 | 80% | 72% | ||||||
Innovation | Perception of NS as an innovative company (RepTrak) | -- | 60 | 54.2 | Infrastructure / Digitalisation / Cybersecurity | Expenditure | ||
A financially healthy organisation | Revenue (in € million) | -- | -- | 3,055 | Revenue / Costs / | Expenditure | SDG 8 | |
Investments (in € million) | -- | -- | 450 | |||||