Foreword by the CEO
For NS, 2021 was another difficult year, both from an operational and a financial perspective. This applies in particular to our employees. We have nevertheless proved to be united and to be enormously resilient as an organisation.
NS and COVID-19 in 2021
Like 2020, the past year was dominated by the COVID-19 crisis. Again we transported significantly fewer passengers than before the pandemic. This also had an impact on the use of our door-to-door services and the shops and services at our stations.
The profile of NS
NS provides a broad range of services that go beyond train services. The focus in all our activities is on passengers, passengers and passengers. Our approximately 37,000 colleagues in the Netherlands and abroad work hard to achieve this, every day.