Our performance on the main rail network and the high-speed line
NS uses a range of indicators to measure the quality of its services on the main rail network and the high-speed line. However, this year the value of these indicators in terms of reflecting our actual efforts and performance is limited.
Customer satisfaction with the main rail network and the high-speed line
To provide a high-quality passenger experience, three core needs of passengers must be satisfied: planning control, the freedom to make their own choices, and a feeling of being appreciated.
It is one of NS's ambitions to offer equal travel opportunities to passengers with reduced mobility. This means expanding their options to travel independently, and offering assistance where necessary.
Performance on the main rail network and the high-speed line
Solid performance is the basis for customer satisfaction and healthy financial results. These are crucial to keep train fares affordable and enable us to finance the necessary investments to accommodate the growth in mobility.
NS International has partnered with Deutsche Bahn, Eurostar, NMBS, ÖBB and Thalys, connecting the Netherlands with major cities and regions in Belgium, Germany, France and the United Kingdom.
Collaboration in the context of scheduled and unscheduled withdrawals
Large sections of rail are due for replacement over the next few years. Together with ProRail, we will make every effort to minimise inconvenience for passengers. In 2020, several projects could not go ahead or had to be modified.
Timetable for 2021
NS launched the timetable for 2021 on Sunday 13 December 2020. For 99% of passengers, the new timetable involved few surprises, with many connections continuing unchanged. On a few routes, both travel times and changeover times were reduced.
Passengers usually set out by bicycle, sometimes on foot, or by car or another form of public transport. The end station is seldom their final destination.