NS Stations is revitalising and refurbishing stations, investing in additional services and facilities for passengers. NS Stations is responsible for the day-to-day running of the stations. It also acts as a property and area developer. The passenger’s experience and ease of changing trains are the starting point in all this. Depending on the station size, NS Stations offers visitors various facilities that make their stay pleasant and let them make optimum use of their time, with approachable and hospitable employees, journey information about public transport as a whole, good access and easy transfers to bus, tram, metro and public transport bicycle. In 2018, the upward trend in customer satisfaction nationwide with stations continued: the percentage who gave a score of 7 out of 10 or higher increased to 76% in 2018 (2017: 73%). The major stations received a score of 80% in 2018 while smaller stations scored 67%.
Customer satisfaction survey stations