Quality of connections with other carriers

Performance indicator

Realisation in 2017

Realisation in 2016

Minimum value for 2017

Target value for 2019

Quality of the NS connections to other carriers at the major hubs*

94.5%

94.1%

93.7%

95.6%

  • *Changed values as a result of technical changes that have been implemented in the performance indicators

For predictable door-to-door journeys, it is important that passengers have good changeover connections from NS trains to other carriers’ trains. We measure this using the percentage of trains on the main rail network that are delayed by less than five minutes on arrival at the 18 most important changeover stations. This was 94.5% in 2017 (94.1% in 2016). Just like punctuality for passengers, this indicator shows that (after teething problems at the start of the year) the new timetable is very feasible in practice and the connections to other carriers are working as they should. From 2018 we will be measuring this at all 28 changeover stations.